Refund Policy

If ClaimMate isn't right for you, you can request a full refund within 30 days of your order date — monthly or yearly, no explanation needed.

Refunds are processed by our payment provider and Merchant of Record, Paddle. Visit paddle.net with your order email or receipt, or contact us through the support link in the app and we will arrange it for you. Refunds are returned to the original payment method, usually within 5–10 working days.

Subscriptions renew automatically until you cancel. You can cancel at any time in Settings, and your plan then runs to the end of the period you have already paid for. If a renewal catches you by surprise, contact us within 30 days of that charge and we will refund it.

A refund ends the paid plan, but your receipts and records stay in your account on the free tier, and you can export everything at any time before deleting your account.

Nothing here affects your rights under UK consumer law. Paddle's own refund policy also applies to every order.